Cancellation policy

We understand things can change between booking your outdoor advertising months in advance and the date of the actual Fringe.

Please be aware of our cancellation policy:

KEY DATES
  • If you place an order before 9th June and cancel within 48hrs of placing the order, there is no cancellation charge and you'll receive a full refund.
  • If you place an order before 9th June and cancel after 48hrs of placing the order, a 10% cancellation charge applies and you'll receive a 90% refund of the total order.
  • If you place an order and cancel it between 10th - 24th June 2018, a 50% cancellation charge applies and you'll receive a 50% refund of the total order.
  • If you place an order and cancel it after 25th June 2018, a 100% cancellation charge applies and unfortunately you won't receive a refund.
  • If you place an order within our second release from 26th June 2018 onwards, there are no refunds available if you decide to cancel and no refunds are available.
OUR CANCELLATION POLICY 
  1. If the advertising site booked is converted to an alternative site, the Contractor shall notify the Advertiser within 28 days of 9th July 2018 that such conversion is to take place. At the end of this notice period the converted site will be deeded deleted from the Order Confirmation and will no longer form part of the Order (the remaining sites being unaffected) and will be subject to a new agreement.
  2. The Advertiser may cancel an Order in writing up to 25th June 2018 (for second release sales, no cancellations are allowed) written notice should be issued to the Contractor. The following terms will apply if the Advertiser terminates an Order: Order cancellations should be sent to michael.wride@outofhand.co.uk or by recorded post to Michael Wride, Out of Hand Ltd, Hebron House, Sion Road, Bristol, BS3 3BD. Cancellations are not confirmed until you have a written response from the Contractor.
    1. If the order is cancelled within 48 working hours of order confirmation, the Order can be cancelled with no Charges applied;
    2. If the 48 hour cooling period has expired but cancellation is prior to 8th June 2018 10% cancellation fee will apply, cancellations received from 11th June 2018 to 24th June 2018 are subject to a 50% cancellation fee, cancellations from 25th June 2018 onwards are subject to 100% cancellation fee. Second release sales are subject to no refunds.

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