Cancellation policy

We understand things can change between booking your outdoor advertising months in advance and the date of the actual Fringe.

Please be aware of our cancellation policy:

KEY DATES

  • If you place an order before 9th June and cancel within 48hrs of placing the order, there is no cancellation charge and you'll receive a full refund.

  • If you place an order before 9th June and cancel after 48hrs of placing the order, a 10% cancellation charge applies and you'll receive a 90% refund of the total order.

  • If you place an order and cancel it between 10th - 25th June 2017, a 50% cancellation charge applies and you'll receive a 50% refund of the total order.

  • If you place an order and cancel it after 26th June 2017, a 100% cancellation charge applies and unfortunately you won't receive a refund.

  • If you place an order within our second release from 26th June 2017 onwards, there are no refunds available if you decide to cancel and no refunds are available. 

OUR CANCELLATION POLICY 

a) The Advertiser may cancel an Order in writing up to Sunday 25th June 2017 (for second release sales, no cancellations are allowed) and written notice should be issued to Out of Hand.
The following terms will apply if the Advertiser terminates an Order:
Order cancellations should be sent via email to michael.wride@outofhand.co.uk or by recorded post to:
Michael Wride,
Out of Hand Ltd,
Hebron House,
Sion Road,
Bristol,
BS3 3BD

Cancellations are not confirmed until you have a written response from Out of Hand.

Cancellations will not be accepted solely via phone and written confirmation should be sent following any phone conversation to confirm whatever is agreed.

b) If the advertising site booked by the Advertiser (client) is converted to an alternative site, Out of Hand shall notify the Advertiser within 14 days of 31st July 2017 that such conversion is to take place. At the end of this notice period the converted site will be deeded deleted from the Order Confirmation and will no longer form part of the Order (the remaining sites being unaffected) and will be subject to a new agreement. 

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